Track Your Total Customer Experience

 As the world is still evaluating the full impact of the COVID 19 pandemic, it is vital that we unite, organize resources and plan for the future. In this spirit, we convened Google and Salesforce, pioneers of developing new marketing and advertising technologies, to discuss and share how marketers can build a complete customer experience

As the world is still assessing the full impact of the COVID 19 pandemic, it is vital that we are united in organizing resources and making plans. In this spirit, we convened Google and Salesforce, pioneers of developing new marketing and advertising technologies, to discuss and share how marketers can build a complete customer experience.




To paint a picture, here is how these two silos work together to enhance your business capabilities and bring overall customer experience while bringing tangible business impact 

From in customer point of view, analysis of some points of website accessibility with these owned features such as: 

Website, 

Services, 

Sales, 

Marketing,

which helps to build the customer experience report in a particular format.


Therefore, the key is to truly understand the fact that creativity and content help translate the message that the brand wants to convey to its audience and enable the realization of a "Customer Experience Strategy". Without appropriate creatives and content, it is almost impossible to obtain a good customer experience. Through the three core strategic elements of copywriting, creative thinking, and design, a comprehensive customer experience can be achieved by displaying relevant and personalized content to customers at different touchpoints and linking them throughout the customer journey.




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